Refund policy
Returns & Refunds
Because our products are made to order, all sales are final except in cases of defective, damaged, misprinted, or incorrect merchandise.
If your order arrives damaged, defective, misprinted, or you receive an item that is different from what you ordered, contact Nine Sixteen Supply Co. within 30 days of delivery.
Please include your order number, a description of the issue, and clear photos showing the problem. If the issue is confirmed, we will provide an appropriate replacement or refund at no additional cost to you.
We do not accept returns or exchanges for non-defect reasons, including:
- Choosing the wrong size or color
- Fit or preference issues
- Change of mind or buyer’s remorse
- Ordering the wrong product, size, color, or variant
- Any other reason unrelated to a defect, damage, misprint, or fulfillment error
Please review product descriptions, sizing information, color selections, and item options carefully before placing your order.
Order Changes & Cancellations
Orders may move into production quickly. Changes or cancellations are only possible before production begins. Once production has started, we may not be able to modify or cancel the order.
Refunds
Refunds are issued only for approved claims involving defective, damaged, misprinted, or incorrect merchandise. Approved refunds are returned to the original payment method. Please allow additional time for your bank or card provider to process and post the refund.
How to Report a Problem
Contact Nine Sixteen Supply Co. before sending anything back.
Do not return merchandise directly to the manufacturer or fulfillment provider unless we specifically instruct you to do so.
Please include your order number, a description of the problem, and clear photos showing the issue.
If something is wrong with your order, contact us and we’ll work with you to get it sorted.
This policy does not limit any rights you may have under applicable law.